FAQ

Forex is a short term used for ‘Foreign Exchange’. Forex is the exchange of foreign currencies. The value of a specific currency constantly changes against the value of another currency.

OTC is a market that is conducted directly between dealers and principals through a telephone or computer network rather than a regulated exchange trading floor. OTC trading with ZXCM means that you trade currencies with the aim to make a trading profit through the fluctuation between the currency values. You don’t actually take delivery of these currencies.

Individual investors and speculators, businesses (importers and exporters), multinational corporations, banks, mutual fund companies, pension funds, insurance companies, hedge funds, central banks and government agencies are just some of the market participants.

Yes, we advise all our clients that foreign exchange trading involves a substantial amount of risk. However, the profits can be unlimited.

Forex is considered by some people as the fairest market because of its size and number of participants.

The Forex market is open 24-hours a day. Forex trading provides a great opportunity for investors to trade anytime of the day or night.

You are buying and selling money. In the Forex market, you need to think of money as a commodity; buying a currency means a trader is expecting the value to increase and on a high alert to sell a currency if the value would decrease. Like any other commodity, the price of currencies is displayed in quotes in the retail market and traded in currency pairs, like the Euro and US Dollar (Euro/USD) or the US Dollar and the Japanese Yen (USD/JPY).

The most commonly traded currencies are USD, EUR, JPY, GBP, CHF, CAD and AUD. The most commonly traded currency pair is the EUR/USD.

Margin is a collateral that an investor or trader is required to keep to cover potential losses. For example if the margin requirement is 5% and a trader wishes to buy $1 million (10 lots) USD/JPY, $50,000 US dollars is the margin required in his or her account (5% of 1,000,000=$50,000).

Market orders are executed immediately at the current market price. Limit orders are orders that a trade should be executed in the future, when the market price reaches a specified price trigger.

Being long means buying a currency against another currency. Being short means selling a currency against another. If a trader goes long EUR/USD, he or she buys Euros and sells US dollars. Buying a currency is closely associated with taking a long position in that currency. A trader decides to be in a long position in a currency if he or she forecasts that the currency will appreciate in value against another currency. If a trader goes short EUR/USD, he or she sells Euros and buys US dollars. Selling currency is synonymous with shorting that currency. A trader would go short a currency if he or she nurtures the belief that it will depreciate in value against another currency.

Bid is the price at which buyers offer to buy currencies from the sellers. Bid is the price at which sellers offer to sell currencies to buyers. For example EURUSD is being quoted at 1.29752/1.29760. The bid is the left of first of the two quotes (1.29752). This is the conversion rate when you sell EUR and buy USD. The ask is the second of the two quotes. This is the conversion rate when you buy EUR and you sell USD.

A pip is the smallest price movement. For example on EURUSD, if the price changes from 1.29752 to 1.29762 the price moved with 1 pip (10 points).

A fractional pip is a tenth of a pip. This feature allows traders to benefit from the smaller price increments and moves in the market. For example, instead of quoting prices with 4 digits i.e. EURUSD at 1.2975/1.2976 ZXCM can quote the pair as 1.29752/1.29760 with the last digit quoted as a subscript.

Spread is the difference between the bid and the ask price of two currencies. If for example the EURUSD is traded at 1.29752/1.29760 then the spread is 1.0 pips.

Leverage is used to significantly increase your purchasing power. A smaller margin deposit can control a much larger total contract value. ZXCM offers a leverage of up to 200:1. This means that with a deposit of $500 you can start trading with up to $100,000.

There are a ton of tools to manage risk such as stop loss orders, lower leverage and many more.

Technical analysis is dependent on historical data using charts and graphs with an aim to identify patterns which could be extrapolated to predict future price movements. Technical chartists believe that the rudimentary information on the market is in the historical price charts themselves. click Forex technical analysis for more details.

Fundamental analysis relies on economic indicators along with economic, business and political news to identify buying and selling opportunities. Some fundamental analysts believe that the past prices does not correlate with the future prices. click Forex fundamental analysis for more details.

You can trade many currency pairs and metals such as Gold (XAU) and Silver (XAG).

ZXCM servers are set to GMT+2 hours.

The trading sessions do not have daily opening and closing times. Each trader is welcome to trade Forex 24 hours a day from 21:00 GMT on Sunday until Friday 21:59 GMT.

We offer floating spreads that start from 1.0 pips.

ZXCM does not charge any kind of commissions.

The available leverage is from 1:1 to 200:1.

The minimum contract size is 0.01 lots or 1000 base units.

The minimum increment is 0.01 lots or 1000 base units.

The maximum is 200 lots or 20 (million in base).

Yes, we do.

Yes, we do.

Yes, we do.

The Forex formula is the following (Lots * Contract Size/Leverage)* Open Price. The result is always calculated on the base currency of the currency pair and then the system converts it to the account currency.

The formula for metals is the following:
Lots*Contract Size * Market Price*Percentage/100

ZXCM stop out level is set at 50%.

ZXCM does not charge any swaps. This means that our traders can trade on interest free accounts without any restrictions or limitations.

ZXCM offers a single trading account with 500 USD/EUR/GBP or 50,000 JPY minimum deposit requirement, very tight spreads and no additional charges. For more information on trading account, click here.

ZXCM offers only trading accounts which adhere to the Islamic law. With the Islamic trading accounts, the traders will have to extend their Day-Trading deals to the next day without any rolling fee or no any hidden cost. In addition, there is no limit on the maximum duration offered for Day-Trading deals. For more information on Islamic trading, click here.

ZXCM is registered in St Lucia.

ZXCM Headquarters is registered in St Lucia but our offices are in Beirut, Lebanon.

ZXCM is 100% STP Broker meaning that all our clients’ orders are automatically covered with our liquidity providers through a bridge.

The cost of foreign exchange trading is determined by the difference between the buy rates and the sell rates of the currencies (‘the spread’). At ZXCM we provide a quite higher spread than the spreads which is offered by our liquidity providers and the higher spread is our gross trading profit.

To register with ZXCM is easy. Firstly, you need sign up for ZXCM ID and you will be requested to provide us with the full name, email address and a password for the members area. You will then be requested to choose to proceed for opening a Real or a Practice account.

When you register for a live trading account with ZXCM you are required to fax, or scan, or email your passport or ID card; a bill or statement (e.g. telephone bill, bank statement) showing your residential address. We do this to ensure the safety and validity of your account.

In ZXCM Market’s website you can deposit money with various payment methods.

There is no minimum amount. You are welcome to deposit any amount you feel confident with to begin trading immediately.

No. ZXCM does not charge any fees or commission for depositing or withdrawing funds. Please note that your bank, credit card provider may charge you for the use of their services.

You will find the withdrawal forms for your account in the online section. To withdraw money you must have supplied the required documentation. A withdrawal to a bank account where initial deposits have been performed by credit cards will be executed back to credit card or to bank account at company's discretion and policies and with regard to Anti Money Laundering (AML) regulations.

Yes. If the free margin exceeds the amount specified in the withdrawal request. The free margin is calculated as equity less any necessary margin required to maintain the open positions.

MetaTrader 5 is a trading platform that is developed by MetaQuotes. It is widely used by online Forex traders and brokers. The ZXCM platform is Metatrader 5 which is globally used for online trading, view live streaming prices, and monitor charts to name a few. For more details on MT5 platform, please click here.

To download the MetaTrader 5 from ZXCM is easy. Once you sign up for a Members ID you will be prompt to proceed with a Real or a Practise account. Either you choose to go for a Real or a Practise account, the terminal will begin downloading on your PC.

When the installation finishes, you need to login to your Real or Practice account to start trading immediately. To do so, go to

File → Login

Use the login credentials provided to you and click Login.

There are many ways that you can execute an order. You will find below some of the most common ways used to place an order from the MetaTrader 5.

• Go to Tools → New Order. Choose the volume, currency pair you wish to trade and select either to buy or sell the specific currency pair
• Press F9
• Double click on the symbol name from the Market Watch window
• Right click on the chart and select the option Trading → New Order

All information related to your open positions and pending orders are available in the Trade Tab

To set a s/l or a t/p you simply need to right click on the opened positions and select the option Modify or Delete Order. Once you add the new values simply press the ‘Modify’ button for changes to take place.

The Account History tab displays all the closed orders of your account.

Expert Advisors are programs developed in a MQL language and they are used to automatically manage trading activities through technical analysis.

Yes, you are welcome to use any type of Expert Advisor.

To add an Expert Advisor, you need first to save your Expert Advisor in the MetaTrader directory of your computer. When you save the Expert Advisor, then restart your MetaTrader and you will notice that the Expert Advisor appears in the navigation window of the MetaTrader 5.

You need first to make sure that you have ticked the correct boxes in the Expert Advisor Tab. You need to go to Tools → Options → Experts tab and make sure that the correct boxes are selected. You need also to make sure that the Expert Advisor button on the main toolbar is pressed.

You need to close and reload the MetaTrader 5 platform. This message appears when you have already sent more than one request to the server without receiving a confirmation message of your requests.

To view all currency pairs, you need to right click on the market watch and select the option ‘Show All’.