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  • Deposits & Withdrawals

    What payment methods are available for deposits and withdrawals at ZXCM?

    ZXCM supports multiple secure payment methods for both deposits and withdrawals, including bank wire transfers and approved electronic payment solutions. Available methods may vary depending on the client’s country and account type.

    How long does it take for deposits to be credited to my trading account?

    Deposit processing times depend on the payment method used. Electronic payments are usually credited instantly or within a few hours, while bank wire transfers may take 1 to 5 business days to reflect in your trading account.

    How long does it take to process withdrawals?

    Withdrawal requests are typically processed by ZXCM within 1 business day. Once approved, the time it takes for funds to reach your account depends on the chosen payment method and your bank or payment provider.

    Are there any fees for deposits or withdrawals?

    ZXCM does not charge internal fees for deposits or withdrawals. However, fees may be applied by banks, payment service providers, or other third parties, and these are outside of ZXCM’s control.

    For crypto currency transactions (USDT), a fee of 0.6% applies to deposits and withdrawals exceeding USD 10,000.

    Can I withdraw funds if I have open trading positions?

    Yes, you may withdraw funds while having open positions, provided that your remaining account balance is sufficient to maintain the margin required for those positions.

    What should I do if my deposit does not appear in my trading account?

    If your deposit does not appear within the expected timeframe, please first verify the transaction with your payment provider. If the issue persists, contact ZXCM’s customer support (support@zxcm.com) and provide proof of payment for further assistance.

    What is the minimum withdrawal amount?

    The minimum withdrawal amount depends on the selected payment method. Details can be found on the client portal, or you may contact customer support for specific information.

    Can I withdraw profits from my trading account?

    Yes, profits generated through trading can be withdrawn at any time, subject to account for verification requirements and available free margin. Withdrawals are processed using the same payment method originally used for the deposit, in accordance with anti-money laundering regulations.

  • Trading Conditions

    What is the maximum leverage available for each asset class?

    The maximum leverage offered by ZXCM varies by asset class and is subject to regulatory requirements and account type. Forex instruments typically offer the highest leverage, while leverage on indices, metals, commodities, and cryptocurrencies is generally lower due to higher market volatility. Specific leverage limits can be viewed in the trading platform or client portal.

    What is the minimum trade size for Forex, indices, metals, and cryptocurrencies?

    The minimum trade size depends on the instrument being traded. 0.01 lot is typically the minimum for Forex, Metals, Oil and Futures. Cash indices, cryptocurrencies and shares may have different minimums, which can be viewed in the Specifications of each symbol from the trading platform.

    What are the trading hours for different markets?

    Trading hours vary depending on the asset class and underlying market.

    • Forex: Available 24 hours a day, 5 days a week
    • Indices & commodities: Follow the operating hours of their respective exchanges
    • Cryptocurrencies: Available 24/7

    Market hours and holiday schedules are displayed on the trading platform.

    Does ZXCM allow hedging, scalping, and automated trading (Expert Advisors)?

    ZXCM supports a range of trading strategies. The availability of hedging, scalping, and automated trading, including Expert Advisors (EAs) are support, provided the trading does not taking advantage of technical deficiencies or breach securities laws of major financial jurisdictions. Clients are advised to review the Terms and Conditions or contact customer support for confirmation.

    What spreads can I expect on major currency pairs?

    Spreads at ZXCM are competitive and vary based on market conditions, account type, and liquidity. Major currency pairs typically offer the lowest spreads, which are floating. Live spreads can be viewed directly on the trading platform.

  • Products & Instruments

    What instruments can I trade with ZXCM?

    At ZXCM you can trade a wide range of global markets through CFDs, including:

    • Forex pairs
    • Metals
    • Commodities
    • Indices
    • Futures
    • Shares
    • Cryptocurrencies

    Do I own the underlying asset when trading stocks, or is it just a CFD?

    You do not own the underlying asset when trading with ZXCM. Stock trading is available only as CFDs, meaning you speculate on price movements rather than owning the actual stock.

    Does ZXCM offer swap-free/Islamic accounts?

    Yes. ZXCM offers an Islamic account type designed for clients of the Islamic faith with trading conditions compliant with those requirements.

  • Platforms & Technology

    Which trading platforms does ZXCM support? (MT5, WebTrader, mobile apps)?

    ZXCM supports MetaTrader 5 (MT5) as its primary trading platform.

    How do I reset my MT5 trading password?

    To reset or change your MT5 trading password, please follow these steps:

    1. Log in to the ZXCM Client Portal.
    2. Go to the MT5 section.
    3. Select the trading account for which you want to change the password.
    4. Open the Settings section.
    5. Next to Password, click Change.
    6. Choose the password type:
      • Master Password (full trading access), or
      • Investor Password (view-only access).
    7. Select one of the following options:
      • Random Password – a new password will be sent to your registered email address, or
      • Create Your Own Password – a verification code will be sent to your registered email, which you must enter to proceed and set a new password.

    Once completed, your MT5 password will be updated successfully.

    Where can I download MT5 for desktop or mobile?

    You can download MetaTrader 5 (MT5) directly from the ZXCM website:

    • Desktop version for Windows and Mac
    • Mobile apps for iOS and Android Alternatively, you can use the MT5 WebTrader in your browser without any download. Links for each download method are provided on ZXCM’s MT5 page.

    How do I reset my portal (client login) password?

    If you forget your ZXCM client portal password:

    1. Go to the ZXCM portal login page.
    2. Click “Forgot Password?” or similar link.
    3. Enter your registered email address.
    4. Follow the instructions emailed to you to securely reset your portal password.

    If you don’t receive email or encounter issues, contact ZXCM support for help restoring access.

  • Fees & Charges

    How are swap (overnight financing) fees calculated?

    Swap fees, also known as overnight financing fees, are applied when a position is held open overnight. These fees are calculated based on the instrument traded, position size, market interest rates, and whether the position is long or short. Swap rates may be positive or negative and are displayed in the trading platform before placing a trade.

    Are there any hidden fees when trading with ZXCM?

    ZXCM does not apply hidden fees. All trading-related costs, such as spreads, swaps, and applicable commissions, are transparently displayed on the trading platform or outlined in the trading conditions. Clients are encouraged to review instrument specifications and account details to fully understand applicable charges

    Are there any fees for deposits or withdrawals?

    ZXCM does not charge internal fees for deposits or withdrawals. However, fees may be applied by banks, payment service providers, or other third parties, and these are outside of ZXCM’s control.

    For cryptocurrency transactions (USDT), a fee of 0.6% applies to deposits and withdrawals exceeding USD 10,000.

  • Security & Fund Protection

    How does ZXCM protect my personal and financial data?

    ZXCM implements industry-standard security measures to protect clients’ personal and financial information. These measures include data encryption, secure servers, restricted access controls, and internal policies designed to safeguard client data against unauthorized access, misuse, or disclosure. ZXCM also follows applicable data protection and privacy regulations.

    What should I do if I suspect unauthorized access to my account?

    If you suspect unauthorized access to your account, you should immediately:

    1. Change your portal and trading account passwords.
    2. Contact ZXCM customer support as soon as possible to report the issue.
    3. Review your account activity and report any unfamiliar transactions.

    Prompt action helps ZXCM investigate the issue and secure your account.

  • Regulation, Policies & Legal

    Which legal entity operates the ZXCM platform?

    The ZXCM platform is operated by its respective legal entity as outlined in the official company documentation. Full details regarding the operating entity, registration, and jurisdiction are available on the ZXCM website and in the legal documents.

    Where can I find ZXCM’s Terms & Conditions, Privacy Policy, and Risk Disclosure?

    ZXCM’s Terms & Conditions, Privacy Policy, and Risk Disclosure documents are available on the official website. These documents can be accessed at any time and should be reviewed carefully before opening or using a trading account.

    Does ZXCM accept clients from all countries?

    ZXCM does not accept clients who are residents of certain jurisdictions due to regulatory and compliance requirements. Currently, residents of the United States, Iran and North Korea are not accepted.

    Client eligibility may be subject to change, and prospective clients are advised to check availability during registration or contact customer support for the most up-to-date information.

    How does ZXCM ensure fair order execution?

    ZXCM aims to provide fair and transparent order execution by processing trades based on available market prices and liquidity at the time of execution. Orders are executed according to the broker’s execution policy, which outlines how prices, speed, and order handling are managed under normal market conditions.

    How can I submit a complaint or dispute?

    If you wish to submit a complaint or raise a dispute, please contact ZXCM customer support through the official communication channels. You may also send your complaint directly by email to support@zxcm.com. Complaints are handled in accordance with ZXCM’s internal complaints handling procedures, and you may be asked to provide supporting information to assist with the review.

  • Education & Support

    Does ZXCM provide educational resources or market analysis?

    No, ZXCM does not provide educational resources or market analysis. Clients are responsible for conducting their own research and making independent trading decisions.

    How can I contact ZXCM support? (Email / Live Chat / Phone)?

    You can contact ZXCM customer support via email. For assistance, please email support@zxcm.com.

    Live chat and phone support are not available currently.

    What languages does ZXCM’s customer support team offer?

    ZXCM’s customer support team provides assistance in English and Arabic.

  • IB Relations and Partnership Opportunities

    How can I become a partner with ZXCM (process and requirements)?

    To become a partner with ZXCM, interested parties should contact ZXCM directly to express their interest in the partnership program. The process and requirements may vary depending on the type of partnership and applicable regulations. Potential partners may be required to provide business details and undergo an approval process.

    For more information, please contact ZXCM through the official support channels support@zxcm.com ; partners@zxcm.com